HORIZONNE REFUND POLICY

Returns & Refunds

We aim for seamless satisfaction with every purchase. Here’s how we handle returns:

Eligibility:

  • Items must be unused, in original packaging, and with tags attached.
  • Return requests must be submitted within 30 days of delivery.

Process:

  • Contact support via [email/portal] to initiate a return.
  • Ship the item back using our prepaid label (free for quality issues).
  • Refunds are processed within 5 business days after receiving the item.

Exceptions:

  • Final sale items (e.g., customized products) are non-refundable.
  • Return shipping fees apply unless the error is on our side.
  • Customs duties are non-refundable; contact local authorities for reclaims.

Note: Refunds are issued to the original payment method. Store credit options are available upon request.

HORIZONNE PRIVACY POLICY

Data Protection & Usage

Your trust matters. Here’s how we handle your information:

What We Collect:

  • Personal data: Name, email, shipping address, payment details.
  • Non-personal data: Browsing behavior, device information (via cookies).

How We Use It:

  • Process orders, communicate updates, and improve services.
  • Send promotional offers (opt-out anytime via account settings).

Security Measures:

  • SSL encryption for all transactions.
  • Data stored on secure servers; never sold to third parties.

Your Rights:

  • Access, correct, or delete your data via account dashboard.
  • Withdraw consent for marketing communications.

Compliance:

  • We adhere to GDPR and CCPA standards. For inquiries, contact [privacy@horizonne.com].

Policies updated annually. Last revised: [Month, Year].